FAQ’s

Shop Organics… What is it and how does this work?

Please read up all about us HERE

And find out how it works HERE


Who is behind SO?

So glad you asked, read our little introduction HERE

How do I start shopping?

A few different ways!

Browse – select different product categories from the top menu bar and start discovering!

Search – if your after a particular item, type the name in the SEARCH box at the top of the page!

By Seller – if you love a particular seller, simply click on 'Our Brands'

Specifics – we have extra search functions and filters down the left hand side of the page to help make it easier to make your choices

Have fun!

What are the delivery costs?

A lot of our sellers offer FREE delivery Australia-wide and this is clearly displayed on each applicable product page. Others charge a small shipping cost, which is displayed at your checkout.

This does mean you can be charged multiple shipping fees if you order from more than one seller, as they are shipping from various locations. You will still save time and energy by doing all your shopping from the one checkout and if you have purchased multiple items from the one seller, shipping will be capped or sometimes if over a certain value, become FREE!

To see the sellers offering free shipping, please go HERE

I’ve ordered, when will my goodies arrive?

Each product page has a brief description of delivery estimates, such as 3-5 days –please remember it is in business days. Every seller does their best to get it to you in the minimum time possible so you can get straight to enjoying your purchases! As you may have purchased from multiple sellers, arrival times may vary as they have come from different locations.

Where’s the rest of my order?

Never fear, enjoy the fun of receiving many parcels!

If you have purchased from several different sellers, they deliver their products direct to you, so you will get multiple parcels, often on different days.

Oh no! I need to return something?

Easy!

First, read about our policy HERE

Second, sign into “My Account” and click on returns and refunds to provide the product details.


I want to sell with Shop Organics

That’s great, well we have a little info for you and a contact form HERE

We are looking forward to hearing from you!

Ive got a question!

We want to hear it, please click HERE